A boiler that has stopped is only half the problem. The other half is being charged by the hour while somebody works out what is wrong. We diagnose the fault, tell you what it takes to fix it and what it will cost as a fixed sum, and tell you straight when repairing is the wrong money to spend.
Gas Safe 17648 · 37 years' experience · Rated 4.89/5 from 255 Trustatrader reviews
Overview
We repair all boiler brands running on natural gas: no heating, no hot water, lockout and fault codes, losing pressure, leaks, noisy or kettling boilers, thermostats and controls that no longer talk to the boiler, frozen condensate pipes, diverter valve faults and pumps that have given up.
The diagnosis is the job. A fault code tells you where the boiler noticed a problem, not what caused it. A boiler that keeps losing pressure usually has a leak or a failing expansion vessel somewhere else in the system, and replacing parts on the boiler will not touch it. With 37 years behind him, Neil looks at the system, not just the appliance.
You are told what is wrong, what it costs to put right as a fixed price, and whether the repair is worth doing on a boiler of that age and condition. If the honest answer is that the money is better spent on a replacement, you will hear that instead of a sequence of repair bills.
Homeowners and landlords across Epping, Harlow, Bishops Stortford, Chelmsford and the surrounding towns with a boiler that has broken down, is behaving unpredictably, or keeps needing attention.
No heating or hot water, a fault code or lockout, pressure dropping repeatedly, water visible around the boiler, banging or kettling noises, or radiators that will not get hot when the boiler says it is running.
If parts are becoming scarce, the boiler has already had a major repair, or the cost of the next repair is a meaningful share of a replacement, we will say so and price both options.
Left as it is
Boiler faults rarely stand still. They either get worse, or they take something else with them, and hourly-rate repairs give nobody an incentive to find the cause quickly.
An hourly rate means the longer the fault takes to find, the more it costs you. We price the job, not the clock, so there is no meter running while the problem is worked out.
Swapping components until the symptom stops is expensive and often leaves the real cause in place. A system that keeps losing pressure needs the leak found, not a third new part.
Circulation problems, trapped air and sludge put strain on the pump and heat exchanger. Left alone, an inexpensive repair becomes a boiler replacement.
Cold water and a cold house are not an inconvenience you can plan around for long, particularly with young children or elderly relatives at home.
Call 07885 871508 or send details and photos of the boiler, any fault code and the pressure gauge reading. Often that tells us a lot before we arrive.
We test the boiler and the system it sits on, rather than reading the fault code and stopping there, so the cause is found and not just the symptom.
You are told what is wrong and what it costs as one figure. No hourly rates and no call-out fee, so you decide with the full price in front of you.
If repairing makes sense, we do it. If the boiler is at the end of its life, we say so and quote a replacement so you can compare like with like.
The repair is tested under load, the system is checked and the boiler is left running correctly and safely before we leave.
Our labour and pipework carry a 10-year guarantee, and we are Gas Safe registered 17648 with £2 million public liability insurance.
What you get
You are not charged for us turning up, and you are not charged for the time it takes to work out what is wrong.
37 years of system experience means the leak, the vessel or the circulation problem behind the fault code gets found.
We will tell you when a repair is throwing good money after bad, and quote the alternative so you can decide.
Gas Safe 17648 and ACS qualified, so the appliance is opened, repaired and tested by someone legally entitled to do it.
Neil and Sam attend, diagnose and repair. Nothing is handed to a subcontractor you have never met.
Our labour and pipework guarantee applies to repair work as well as installations.
In detail
These are the faults we are called to most often, and what is normally behind them. None of it replaces a proper diagnosis, but it helps to know what you are looking at.
A system that needs topping up regularly is losing water somewhere. The usual causes are a leak on pipework, radiator valves or the boiler itself, a failed expansion vessel, or a pressure relief valve passing water outside.
Repeated topping up hides the fault and introduces fresh oxygenated water into the system, which accelerates corrosion. The leak should be found, not managed.
On a combi boiler this often points to the diverter valve or the plate heat exchanger, particularly in hard water areas where scale builds up.
On a system with a cylinder it is more likely the cylinder coil, a zone valve or a control fault. Testing tells us which, and the repair is priced accordingly.
Kettling is usually scale or sludge in the heat exchanger restricting flow, so the water overheats locally and boils. Gurgling often points to trapped air or poor circulation.
Both indicate the system, not just the boiler, needs attention. Cleaning, treatment and a system filter deal with the cause and protect the appliance.
A lockout is the boiler protecting itself. The code narrows the area, but the cause can be ignition, flue, condensate, flow, pressure or a sensor.
Controls are worth checking too. A failed thermostat or a programmer that has lost its settings produces symptoms that look exactly like a boiler fault.
FAQs
If your question is not here, call 07885 871508. We are on the line 24/7 on the line.
No. There is no call-out fee and no hourly rate. You are given a fixed price for the repair once the fault has been diagnosed, and you decide with that figure in front of you.
We are on the line to take your call and will tell you honestly when we can get to you. Smaller jobs are generally fitted in sooner than large ones, which are normally booked within 7 days.
All boiler brands running on natural gas. We do not work on LPG.
Almost always a leak somewhere on the system, a failed expansion vessel, or a pressure relief valve passing water. Topping it up repeatedly treats the symptom and quietly corrodes the system, so the cause needs finding.
Yes. If parts are scarce, the boiler is near the end of its life, or the repair cost is a large share of a replacement, we will say so and quote a new boiler as well so you can compare.
Our labour and pipework carry a 10-year guarantee. Any manufacturer warranty on a replacement part is in addition to that.
You can safely re-pressurise a system and reset a boiler following the manufacturer's instructions. Anything that involves opening the appliance or touching the gas supply must be done by a Gas Safe registered engineer, by law.
The boiler make and model, any fault code on the display, the pressure gauge reading and roughly how long the fault has been happening. Photos help. Call 07885 871508.
Yes. We work on the whole system: radiators, valves, pumps, cylinders, controls and pipework, which is often where the real fault sits.
Yes, we hold £2 million public liability insurance and employers' liability insurance, and we are Gas Safe registered 17648.
Next step
Send the make, model and fault code, or simply call. We will diagnose the fault, quote the repair as one fixed price with no call-out fee, and tell you honestly if replacement is the better spend.
Call 07885 871508Tell us about the job, or send photos, no call-out fee and no hourly rates.
Prefer to talk it through? Call 07885 871508.
37 years' experience, Gas Safe registered, and a 10-year guarantee on labour and pipework.
Call 07885 871508
