Terms & Conditions
The basis on which we quote for and carry out plumbing, heating, bathroom and gas work.
1. About us
N Monk Plumbing & Heating, 81 Kings Wood Park, Epping, Essex CM16 6FA. Gas Safe registration number 17648. Contact: 07885 871508 or neilmonk.nm@gmail.com. Registered company details are Not Provided.
2. Quotes
Quotes are free and given as a fixed price for the work described. We do not charge a call-out fee and we do not work to an hourly rate. Small jobs are usually quoted much sooner, and larger jobs are normally quoted within seven days. A quote covers the work set out in it; if you ask for additional work, or something is found that could not reasonably be seen when we quoted, we will price that separately and agree it with you before carrying it out.
3. Accepting a quote
A contract is formed when you accept the quote and we agree a date for the work. You agree to provide reasonable access to the property, along with water and electricity supply, for the duration of the job.
4. Gas work
All gas work is carried out by Gas Safe registered engineers under registration 17648 and notified or certified as required. We work on natural gas only; we do not work on LPG. If we find an appliance or installation that is unsafe, we will tell you and act in accordance with gas safety requirements.
5. Prices and payment
The invoice will match the agreed fixed price quote, plus any additional work you have separately approved. A gas boiler service starts from £90 + VAT, with parts charged additionally if anything needs replacing. Payment terms are agreed with you at the time of quoting.
6. Guarantees and warranties
All labour and pipework we install is guaranteed for 10 years against leaks and similar faults arising from our work. New boilers carry a manufacturer's warranty of between 5 and 12 years depending on the boiler chosen and, where applicable, on the appliance being serviced in line with the manufacturer's requirements. Guarantees do not cover damage caused by third parties, misuse, interference by others, lack of required servicing, or faults in existing parts of a system that we did not install.
7. Materials supplied by you
Where you supply your own fittings, tiles, sanitaryware or appliances, our guarantee applies to our labour and pipework, not to those items or to faults arising from them.
8. Insurance
We hold £2 million public liability insurance and employers' liability cover.
9. Cancellation
Please let us know as early as possible if you need to cancel or move a booked date so we can re-plan. Where materials have already been ordered specifically for your job, we may ask you to cover their cost.
10. Complaints
If something is not right, call 07885 871508 or email neilmonk.nm@gmail.com and speak to Neil or Sam. We would always rather come back and put a problem right than leave it unresolved.
11. Governing law
These terms are governed by the law of England and Wales, and nothing in them affects your statutory rights as a consumer.
Want anything here explained?
Call 07885 871508 before you book and we will talk it through.
Contact us